Zoo FAQ « San Diego Zoo Mobile

Zoo FAQ

For more complete information, please visit the main Zoo site’s FAQ. Should you have questions or concerns, please contact us.

1-Day Pass: At the Zoo, the 1-Day Pass package includes Zoo admission with unlimited use of Guided Bus Tour, Express Bus, Skyfari aerial tram, and all exhibits and shows.
Stroller Rentals: The Zoo and Safari Park have strollers available for rent. The daily charge for a single stroller is $11 and a double stroller is $16. There is one size stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.
Wheelchair Rentals: Our parks have wheelchairs and electric scooters available for rent. The daily rental charge for a manual wheelchair is $10 and an electric scooter is $40 for non-members and $35 for members. Guests must provide a valid drivers license or San Diego Zoo Global membership card. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.
Nursing Stations: The Zoo has a First Aid office, located next to the Reptile House, which is often used by mothers to nurse their infants. There is a privacy curtain to allow mothers complete privacy. We also have a microwave for preparing your child’s meal. Some mothers prefer to sit just outside the First Aid office on one of the benches provided. It is semi-private, as the vegetation growth is considerable. Diaper changing stations are also available in most restrooms.
Access for the Disabled: We have a variety of options to assist you and your family. Both of our parks offer an “Easy Access Pass” that allows you to go to the head of the line at the Zoo’s Bus Depot and Skyfari aerial tram and the Safari Park’s Africa Tram Safari. In addition, there are complimentary shuttles to assist you and your party in accessing our lower canyon areas. Please stop in at our Security Office to request our ADA Packet that will include information on these services as well as descriptions of exhibits and show access. If you have other specific questions, we will be happy to assist you. Please feel free to call us at 619-718-3000, or 800-407-9534, Monday through Friday, from 8:30 a.m. until 4:45 p.m.
Lost and Found: For guests who have lost something while visiting, please contact us to inquire if your item was turned in to our Guest Services department. Please include as much information as possible pertaining to your lost item and in which park you believe it is lost. Please include complete contact information in case your item is found.
Re-Admittance: Guests who are at the Zoo or Safari Park and wish to leave and return the same day at no charge during open hours may have their hands stamped at the Exit Gate turnstiles. Be sure to keep your ticket! San Diego Zoo Safari Park guests should keep their parking receipt to avoid having to pay twice for same-day parking.
Bringing Food: Guests may bring personal food items into our parks. Large food-storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage. There are picnic areas located outside the Zoo’s main entrance.
Special Dietary Needs: Each restaurant can provide an ingredient list for the items available for purchase; however, we cannot assure you that other ingredients may not be in the preparation environment.
Backpacks: Guests are welcome to bring a backpack into our parks.
Smoking Policy: Smoking is not permitted anywhere on Zoo or Safari Park grounds or parking lots. Guests who wish to smoke are welcome to have their hand stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket!
Pets: State and federal regulations for such facilities do not allow for the access of pets accompanying guests to these facilities.
Photography: We encourage guests to take photos at both the Zoo and the Safari Park. As a not-for-profit organization, commercial use of photos taken at our facilities is strictly prohibited. Entering photo contests does not infringe on our copyright policies as long as photos taken on our grounds are not published. Lens size and other equipment is up to you; there are no restrictions other than to please be courteous to other guests who may wish to get a close look as well!
Best Time to Visit: There really isn’t any special time that more animals are in view, although many of our animals are “early risers” and may be a bit more active in the morning.
Shopping: We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed, and they will be happy to coordinate this through our Guest Relations staff.